
- Let Go of Things Others Can Do – Avoid busy-ness as a sign of productivity
- Encourage Initiative – Allow falling-forward-failure, Destroy comfort-zone; The Institutional Yes
- Direction and Discipline – Ensure people have goals and know how they are doing
- Excruciating Accountability – hold themselves and others to clear process goals (under own control)
- Focus – Don’t dilute energy; Never, ever, ever more than 5 Priorities, and 1 Un-Missable Priority.
- Delegate – to challenge, develop and empower people
- Coach – to ensure success
- Reinforce Good Attempts – Reward thoughtful action, not “correctness”
- Share Everything – resources, information, knowledge and skills
- Value Each Individual – with Trust and Respect
- Give Questions, not Answers – Provide support without taking over
- Practice what they Preach – “One should preach every day; if necessary, use words” St Francis of Assisi