One of the most important aspects of good listening is learning to ask great questions.
One of the most powerful questions I have learnt comes from business coach Dan Sullivan. He asks “3 years from today, what needs to change for you to be personally and professionally fulfilled?”
This is not an easy question for people to answer, so you will need to ask it a couple of times before people begin to explore what it would take for their life to be personally and professionally fulfilled. If you can learn what they are seeking and connect the opportunities at work to what they are seeking, you can really engage their best self.