This video is about Building Trust – and how building Trust will Improve Relationships and the Enhance the Quality of our Lives. After you have food and shelter, it is the quality of the relationships that really make your life. Relationships are about trust. Where there is no trust, there is no relationship.

I’d love to hear your comments, thoughts, reflections and questions on this and the other educational videos on my channel.

I wrote a few years ago a longer post on The Trust Equation: https://conorneill.com/2011/11/17/trust/

How do you Increase Trust?

In order to Increase Trust =

  • Increase Perception of Credibility or
  • Increase Perception of Reliability or
  • Increase Intimacy or
  • Reduce Perception of Self-Orientation.

Ways to increase Perception of Credibility:

  • Tell the truth.
  • Don’t exaggerate.
  • Avoid saying things that others may see as lies (eg “We’ll put our best people on it”)
  • If you don’t know, say “I don’t know”. Quickly.
  • If you don’t belong, don’t go.
  • Do your homework.
  • Care about the work.

Ways to increase Perception of Reliability:

  • Make specific small commitments and deliver 100%.
  • Send meeting materials in advance.
  • Make sure meetings have clear goals, and that those goals are met.
  • Use the words your listener would use.
  • Review agendas for meetings.
  • Re-confirm events 24 hours before.

Ways to Increase Intimacy:

  • Ask insightful questions.
  • Share first.

Ways to Reduce Perception of Self-Orientation:

  • Ask questions.
  • Listen and paraphrase without adding anything.
  • Resist the need to fill silences.
  • Focus on defining the problem, not guessing the solution.
  • Say “I don’t know” if you don’t know.
  • Take responsibility for failed communications (Say “I have failed to communicate clearly”, not “You don’t understand“)
  • Think as if you were completely responsable for this person’s future success in all aspects that are important to the other person.
  • Care about the work. If you don’t care about the work, it is inevitable that you will focus more on yourself. Low self orientation is all about intensity of your commitment to help your listener.

“The people in the market for boring are spoiled for choice” Rich Mulholland

“All the good shit is reserved for those who put their hands up.” Rich Mulholland

All the good stuff is just beyond the rejection, the looking like a fool, the bad first impression, the being laughed at…  if you censor yourself, you close off access to the good stuff.

Here’s Rich Mulholland’s Passion Direct via Video…

I am a fan of Rich Mulholland. He shares passion, some f**-bombs and some great personal stories as he tells you to take the risk that you know you need to take but are waiting for a better moment. The lesson: that moment will never come.

Let’s celebrate fall-forward risks, let’s celebrate epic fails and people who test the limits. A little bit of self-delusion and self-belief might just lead you to create your dream.

Keep Up with Rich

You should follow Rich on his YouTube Channel the Get Rich Quick show.

Here’s a video of me hanging out with Rich at the Entrepreneurs’ Organisation Global Leadership Conference:

Sometimes we paddle frantically and make no progress, other times we make little effort to accelerate and see great advances in our life. What if we spent more time seeing the flow of our life, and not so much time in frantic paddling.

Mastermind groups such as Vistage, EO or YPO are powerful in helping you see more strategically.

I had the pleasure of attending TEDxIESEBarcelona a couple of months ago. My good friend and fellow EO member Raul Aguirre gave a passionate talk on a special secret that has led to his success.

The hidden secret that led to Raul’s success

This talk reveals new insight about the real reasons of success of famous and not-so-famous people – and how to apply these principles to be much more successful – and happier – in any field.

Raul Aguirre

Raul is the Founder and first CEO of Tango/04 Computing Group, Inc. He does wonderful drawings and has a cool instagram account @osplo. He Graduated in Computer Science (University of Buenos Aires), EO/MIT (Massachusetts Institute of Technology), Entrepreneurship Master Program, and the Superior Institute of MorphoPsychology (ISM, Barcelona). Designer of award-winning technologies (such as the APEX Award of Penton Media for VMC, USA, 2004) and products sold in more than 50 countries.

TEDxIESE Barcelona

Check out the full playlist of speeches from the first 2 editions of TEDxIESEBarcelona:

 

Resilience or Mental Toughness is the capacity of some people to stay strong in the difficult times, when challenges abound, when the receive the blows of life. Some fall apart and cannot function, whilst a few stay strong and find the path through. What are the 3 tools of mentally tough people?

If you are reading this via email, the video is on the blog here: Resilience and Mental Toughness: 3 Qualities of Mentally Strong People

The 3 Tools of Resilient People

  1. Face Reality
  2. Find Meaning
  3. Stay Resourceful

What do you think?  Do you practice these tools?

High Performance in Sports

IMG_1404-001
After Fernando Belasteguin’s session at IESE Business School

I recently spoke about these tools at the IESE EMBA session on High Performance Psychology where I shared the stage with Xavi Escales, CEO of ASICS Iberia and Fernando Belasteguin (Bela), the world’s #1 Padel player for the last 13 years.

Here’s Bela’s photo from IESE last week:

 

 

This video shares 18 Influence Methods that can help you Move People to take Action, and then stay committed to the course of action.

If you are reading this via email, the video is on the blog 18 Influence Methods to Move People to Action

18influence

The 18 Methods are:

Achieve Short Term Action

– Use statistics 1:35
– Cite credible sources 1:56
– Reference policies, standards or rules 2:12
– Establish urgency or scarcity 2:32
– Demonstrate pain and gain 3:39
– Build alliances 4:27
– Use social proof 4:49
– Use reciprocity 6:01
– Encourage commitments and consistency 7:28
– Use contrasts 8:22
– Make ideas tangible (“the wall” vs immigration reform) 9:33

Establish Long term Commitment

– Identify shared values and principles 11:31
– Connect to higher level goals 12:50
– Build rapport and trust 13:31
– Like and be likeable 14:51
– Request their assistance or advice 15:47
– Be influenceable 18:05
– Lead by example 18:44

More information on The Trust Equation

I have worried for too much of my life about whether I am a success or not.

This video shares the simplest and most empowering definition of success that I have found.  It comes from Pema Chodron.  It is a wonderful reflection for me about how I am living my life.

Am I learning to forgive myself and to be a positive addition when I am with other people?

Thank you for your comments, reflections, shares and likes!

A Goldfish only grows as large as it needs to. In a small tank, it grows to about 2 inches. The bigger its environment, the more challenges it can face: the larger it can grow. It is the same with each of us as human beings.

Are you in too safe and comfortable an environment? You won’t grow. You might even do like the Sea Squirt and eat your own brain…

This video was filmed on a trip to Tbilisi to celebrate the eightieth birthday of Eka’s father.

with Rich Mulholland at EO GLC 2017

This guy is going to be big.  Rich is an entrepreneur, author and keynote speaker.  He tells powerful short little stories with impact though his videos.  I had a chance to do a short interview with Rich during the Entrepreneurs’ Organisation Global Leadership Conference in Frankfurt recently.

PS I think you really should subscribe to Rich’s YouTube Channel, you will lose out on lots of lessons if you don’t!

Here’s our 11 minute interview from Frankfurt…

 

This video is about Verne Harnish’s 5 habits of the Leaders that will succeed in the next decade.

Conor and Verne before the ScaleUp Conference in Barcelona

The 5 habits are:

  1. Ratio of “No” to “Yes”
  2. Meals with Influencers
  3. Calender hours on Gold Chip actions
  4. Total brains involved in your decisions
  5. Regular Reading and Thinking Time

Verne C. Harnish founded Entrepreneurs’ Organization, and the Association of Collegiate Entrepreneurs, both international entrepreneurship organizations. He also serves as Founder and Chief Executive Officer of Gazelles, Inc., a strategic planning and “executive education” company. He chairs the “Birthing of Giants” leadership program at the Massachusetts Institute of Technology.

ScaleUp Barcelona

Here’s some of the action from last week’s ScaleUp Barcelona conference:

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