This approach to effective communications is not just about learning to deliver one specific speech, it is about learning to identify what makes a speaker effective and what specific changes would improve the impact of their communications. If you are not receiving feedback each day that hurts, you are not receiving what you need to… Continue reading How to Give & Receive Feedback

“The signature of mediocrity is not an unwillingness to change. The signature of mediocrity is a chronic inconsistency” Jim Collins How Professionals Practice The difference between an amateur and a professional is in their approach to preparation. An amateur enjoys practice, and then suffers when the big moment arrives. The professional commits to suffer in… Continue reading How to Have Impact when you Speak (Practice)

2,300 years ago Aristotle wrote the single most important book on what it takes to speak in a way that others take action because they heard your words. The book is called Rhetoric. We must connect on 3 levels in order to influence another person: Logos Ethos Pathos Logos Logos refers to the arguments –… Continue reading The Importance of Credibility (Ethos)

“Only 3 things happen in organisations: friction, confusion and underperformance” Peter Drucker The number 1 reason why communications fail: the speaker doesn’t have a crystal clear idea about what they are asking for from the audience. Taking responsibility for your communication is taking responsibility to be clear on what you are asking for from the… Continue reading Taking Responsibility for your Communication

There are 4 steps to great communication and everything that we will be working on is going to enhance your ability to deliver on these 4 steps. The 4 Steps to Great Communication Have Something to Say Say it Well Say it with Intensity Connect with the Audience Learn more about the myth of Cassandra:… Continue reading What is Leadership Communication?

This is Conor Neill, senior lecturer at the IESE Business School. Right now I am on the roof of IESE Business school in Barcelona. I am looking forward to welcome you to our course together. I’ve spent the last 16 years teaching communications on many different programs here at IESE and I look forward to… Continue reading Why Persuasive Communication is Important