[Moving People to Action] What Questions do you Have (For Videos)
Please could you do a video about how to challenge others in a constructive way. I mean in a way that tries to tackle the ball not the player, and does it in a way that is respectful and is perceived as non-hostile. I believe this skill is very important in many walks of both personal and professional life. Thanks so much for the wonderful videos.
from Ian W.
“I know you are better than this”.
How to challenge people in a productive way
I believe the best book that I have come across on this is The 60 minute manager by Ken Blanchard.
He shares a template script for how to challenge someone.
First – make sure that it is a private conversation, not overheard by others.
Then, let them know that you value them for who they are.
Then let them know that a specific recent behaviour – be specific on the time, what you saw, the impact…* and tell them clearly that this behaviour is not a reflection of who you know them to be.
“I know you are better than this”.
That is the way.
* you need to separate your judgement out of this explanation… share what you saw, what you heard, what happened – no opinion.
