Google started asking team members to answer the following questions, using a 1 (strongly agree) to 5 (strongly disagree) scale.
- My manager gives me actionable feedback that helps me improve my performance.
- My manager does not “micromanage” (get involved in details that should be handled at other levels).
- My manager shows consideration for me as a person.
- The actions of my manager show that he/she values the perspective I bring to the team, even if it is different from his/her own.
- My manager keeps the team focused on our priority results/deliverables.
- My manager regularly shares relevant information from his/her manager and senior leaders.
- My manager has had a meaningful discussion with me about career development in the past six months.
- My manager communicates clear goals for our team.
- My manager has the technical expertise (e.g., coding in Tech, selling in Global Business, accounting in Finance) required to effectively manage me.
- I would recommend my manager to other Googlers.
- I am satisfied with my manager’s overall performance as a manager.
And then a couple of fill-in-the-blank questions:
- 12. What would you recommend your manager keep doing?
- 13. What would you have your manager change?
The Google Manager Feedback Form
Here’s a link to the survey as a Google Form: Google Leadership Evaluation survey.
Soft Skills Matter Most
Only one question refers to technical skills. Every other question focuses on soft skills: communication, feedback, coaching, teamwork, respect, and consideration. Google have seen that it is not what you know, but how you act that shapes your impact as a leader.