Success = 80% Diagnosis, 20% Prescription

Don’t rush to the solution.  You need to go through a good diagnosis process before the listener is ready to hear the solution.  If you rush to solution, the listener is not ready to trust you.

Do you take time in your meetings to really ensure that everyone shares the view of what the problem is?  I have been to many meetings where the conflict is really due to the fact that each person is trying to solve a different problem.

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