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“not to fix broken things, like IT will do at a company, but build the future”.

I was reading about how the Washington Post has changed since it’s purchase by Jeff Bezos.  One of the quotes in the article struck a chord with me:

“not to fix broken things, like IT will do at a company, but build the future”.

Jeff Bezos brought in Jarrod Dicker to run technology development at the Post – a division that is called R.E.D. (Research, Experimentation and Development) and told him that he was “not to fix broken things, like IT will do at a company, but build the future”.  (Read more at The Drum)

Leadership should take this as a mantra – work on what is important for the future of the enterprise, not what is broken in today’s version of the enterprise.  Accenture had a similar mantra when I was working as a consultant back in the 1990’s “Don’t pave the cow path”.

We were told that the worst IT implementation is one that just automates the processes of pre-computer work.  The best is to design the processes and technology for what the customers really want to achieve with their interactions with the company.

 

One response to ““not to fix broken things, like IT will do at a company, but build the future”.”

  1. Hello Conor
    I wish you a productive full of achievements happy year
    I was looking for the vedio clip in this post 😀
    however Jeff Bezous invested $ 250 M in Washington post , and the key success was in “CHANGE” if he kept it as the same process it will not get anywhere likely , just like the rocking chair instead he changed the structure and invested in digitalization

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