I have prepared a series of short videos for my IESE courses this year. This is a 3 minute video outlining the 4 attitudes that an audience will have towards you as a speaker and how to approach each of these 4 types of audience. (The video is here on my blog).
I wrote about the four types of audience back in December on this blog. There is a greater discussion of the approach to dealing with a hostile audience in that post that the material covered in the video.
The four types of audience attitude are:
Over to you
Do you think about the attitude of people that you communicate with on a regular basis? What category are employees in when you speak to them as a manager? What category are teenagers in? How do you deal with apathy in an audience?