Tag: Conflict management
Are Business and Society always in Conflict?
Communities are Conservative, Business is Progressive There is an inherent conflict between communities and companies. Communities (family, neighbourhood, tradition) try to maintain stability. Companies are driven by the nature of the capitalism market system to innovate and change. (See Schumpeter’s “creative destruction” on wikipedia) . Stability vs Destruction Companies close their factories and replace deeply experienced craft…
The #1 Most Important Tool in Negotiation
There is a power tool in negotiation. I would say this is the single most useful tactic that I use in my years of selling (I sell private jets among other high value products). It is not competitive, it is not aggressive, it is not avoiding anything. It does not require massive intellectual development, years…
Video: Dealing with Objections
You finish your pitch and the customer says: “Your product is too expensive!”. You arrive home, you’re a few minutes late: your partner says “You are always late!”. At a dirty plate left on the table: “you never wash the dishes!” What do you say in this moment? How do you handle objections? It is possible to take…