What are the 3 words that managers find hardest to say? They are possibly the 3 words that parents find hardest to say to children. They are 3 words that teachers very rarely say to their students. They are not “You’re the Best”. They are not “I love you”. What might they be? The 3 hardest … Read more
You finish your pitch and the customer says: “Your product is too expensive!”. You arrive home, you’re a few minutes late: your partner says “You are always late!”. At a dirty plate left on the table: “you never wash the dishes!” What do you say in this moment? How do you handle objections? It is possible to take … Read more
How do I become a better listener? Become aware of what level you are listening at. There are 5 levels of listening: not listening hearing the noise, waiting for silence hearing the words, preparing my response hearing the meaning from my point of view hearing the emotion, meaning and point of view of the other … Read more
This is a guest post by Tobias Rodriguez. Tobias runs seminars on Conflict Management and is a leading member of Toastmasters in Barcelona. Follow him on twitter [twitter-follow screen_name=’conflictmentor’] or check out his blog. An ancient Greek storyteller, called Aesop, said: An Eagle was soaring through the air when suddenly it heard the whizz of an … Read more
I spent the last 3 days with Prof Geert Hofstede in Finland. He is 82 years old and still passionate and excited about his work. He is the 4th most cited Social Scientist of all time (and the only one of the top 5 that is still alive). His major contribution has been in the … Read more
“I learned long ago, never to wrestle with a pig. You get dirty, and besides, the pig likes it.” George Bernard Shaw Beware of Pigs One tool of “pigs” in manipulative persuasion is the rhetorical fallacy. A fallacy is a deliberate mis-use of logical argument. You’ll find them regularly in political, social and family “discussions”. Don’t … Read more