How to ask Great Questions (and Listen Actively)

I’ve been on my first long distance travels for the last 2 years. I am in Montevideo, Uruguay this week teaching at IEEM Business School. I’ve been coming here for the last 12 years (last year was a virtual visit via zoom). Many of my classes this week finished with participants commenting on the importance … Read more

Persuasion or Manipulation?

Roger asked today: “Can you use too much persuasion?”. My answer… What is Persuasion? Manipulation: I get you to do something that is of benefit to me. Persuasion: I get you to do something that is of benefit to you, and to me. If you liked this post, you will also like Develop your Communications … Read more

The Law of Reciprocity works… if you give freely

…not if you give with expectation. So often, our gifts… are not gifts. They come with an obligation. This is not a gift… this is a transaction. Human beings are hardwired to act in a reciprocal manner – we give back what we receive. If we receive a kind action, we are almost compelled to … Read more

Leadership Communications

Nothing brings more opportunity into your life than speaking well in public. I have been teaching for 16 years on many leadership programs at IESE Business School. Today I’m sharing a playlist of a series of videos that we put together as an introduction for participants of future courses. There are 10 videos in the … Read more

Influence: The 6 Moments of Power, How to Frame your Requests for More “Yes”

This video is about Cialdini’s 6 Moments of Power from his book “Influence”. Here is Dr. Robert Cialdini’s book “Influence: The Psychology of Persuasion” About the Book Influence, the classic book on persuasion, explains the psychology of why people say “yes”—and how to apply these understandings. Dr. Robert Cialdini is the seminal expert in the … Read more

Relationship First, Persuasion Second

I was listening to the Very Bad Wizards podcast episode #97 on how we really change our minds.  They discuss a manifesto for a new virtual country called Rationalia that was initially shared on social media by Neil Degrasse Tyson.  Here’s a very good reflection from Neil on the controversy triggered by his suggestion. In … Read more

Launching a New Youtube Channel

I uploaded my first educational tips video to youtube in January 2011.  I wanted to reach out to a wider audience than can come and attend IESE Business School in Barcelona or in Madrid, or those who read my blog. Today, there are 77 short educational videos on the channel, and with 1.3 Million views, the … Read more

UCD Smurfit, Influence and Persuasive Communications Seminar

UCD Smurfit Business School will be hosting a 3 day Influence and Persuasive Communications Seminar on January 14-16 2015. About UCD Smurfit Business School UCD Michael Smurfit Graduate Business School is Ireland’s leading business school and research centre. The school offers a wide range of postgraduate business programmes that equip students to become the business leaders … Read more

Latitudes of Acceptance

I love this idea that I came across in an interview with Matthew Lieberman at Edge.org. He speaks of an old 1960’s idea called “Latitude of Acceptance”.  He defines it better than I, so I’ll pretty much take his text verbatim: Matthew Lieberman on Latitudes of Acceptance “I’ll tell you about my new favorite idea, … Read more